Welcome to the IIT Help Desk

The IIT Help Desk provides campus and personal computer support to faculty, staff and students.

Austin Paszkowski, Help Desk Manager
Location:  Library Technology Center 164
Phone: 706-864-1922
Email: helpdesk@ngcsu.edu

To enter an online help desk ticket:
Log in here with your faculty/staff/student ID.

Student FAQs
   NGCSU E-mail instructions
   Logging into NGCSU lab computers
   Computer Lab Print Management
   Drives available on NGCSU lab computers
   How to access your P:\drive using FTP
   How to Auto Delete Unwanted E-mail in NGCSU E-mail
   How to add e-mail addresses to personal SPAM-Firewall Whitelist or Blacklist
   How to activate and publish your web page
   Clearing Cache, Cookies and History in Mozilla Firefox
   Banner2000 access instructions
   Banner2000 PIN policies, procedures and problems
   Banner Web page access problems
   Wireless Networking

Faculty/Staff FAQs
   How to automatically backup your office PC
   How to create a Faculty/Staff web page
   How to access your P:\drive using FTP
   How to add or delete programs from the Quick Launch Toolbar
   Mozilla Firefox FAQs
   Clearing Cache, Cookies and History in Mozilla Firefox
   Changing Your NGCSU Banner Forms (INB) Password

GroupWise E-mail FAQs
   GroupWise -- The Basics
   GroupWise 6.5 New Features
   How to handle Junk Mail
   How to create a Signature
   How to change your Password
   How to change from Plain Text to HTML View
   How to set an Out-of-Office Rule in GroupWise Client
   How to set an Out-of-Office Rule in GroupWise WebAccess
   How to create a Personal Group in the Address Book (version 6.5)
   How to Archive items
   How to Auto Delete Unwanted E-mail in GroupWise Client
   How to Auto Delete Unwanted E-mail in GroupWise WebAccess
   How to search for Student e-mail addresses
   Importing class mailing list from Banner2000 [PDF file]
   How to add e-mail addresses to personal SPAM-Firewall Whitelist or Blacklist
   What is iCal?