Business Office FAQ's

FREQUENTLY ASKED QUESTIONS:

1. Guaranteed Tuition Program
2. How does the student account system affect me?
3. Online transactions via BANNER Web
4. Whom do I call if I have questions about my charges?
5. What if I am a financial aid recipient?
6. How can I pay my student account?
7. When would I be charged a late fee?
8. When would my schedule be cancelled?
9. If my schedule is cancelled, when can I re-register?
10.Will I get notification of my fee payment deadline?
11. Returned checks
12. Tuition and fees refund policy
13. Refund checks available
14. How do I change my meal plan?
15. How do I get detailed information for my 1098-T tax notification?
16. Where do I pay my NGCSU student loan?
17. Where do I pay my federal perkins loan?

1. WHAT IS A STUDENT ACCOUNT?

Your Student Account, is a centralized billing and payment system that includes charges, such as, tuition and fees, lab/course fees, residence hall rent, food service meal plan and other campus charges.

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2. HOW DOES THE STUDENT ACCOUNT SYSTEM AFFECT ME?

Billing information and other student account correspondence will be emailed to your NGCSU email account on record with NGCSU. Bills are not mailed. A monthly email will be sent to you directing you to review your student account and pay the outstanding balance. It is your responsibility to check your email regularly in order to receive timely billing notifications. NGCSU recognizes e-mail as an official means of communication. In accordance with North Georgia College & State University policy, you are required to have an email address to which official University communications can be sent. It has been determined that, in the best interest of effective communications management, this address must reside on the University-maintained e-mail system. It is therefore important that you check your email regularly.

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3. ONLINE-TRANSACTIONS VIA BANNER WEB

You will have the ability to see your student account transactions online via BANNER Web. To view and print your Student Invoice, just sign on to BANNER Web and select Student Services and Financial Aid… Registration… Student Invoice on the list of options. Student Invoice will reflect all charges, financial aid, and payments that have been applied to your account for a specific term. If you have questions about how to make payment, you can contact the Business Office at 706/864-1409.

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4. WHOM DO I CALL IF I HAVE QUESTIONS ABOUT MY CHARGES?

In general, the Business Office can answer questions about your Student Account. However, it may be necessary for you to contact the department from which the charge was derived.

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5. WHAT IF I AM A FINANCIAL AID RECIPIENT?

You can review your Student Invoice for any financial aid applied to your account. There are links on the Student Invoice that will direct you to other Financial Aid areas for further information.

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6. HOW CAN I PAY MY STUDENT ACCOUNT?

Students can pay their student account with cash, check, or credit card in the Business Office, Downtown Office Building, Room 203. On-line credit card payments can be made via BANNER Web. Financial Aid will also be applied to your account for your payment. Credit cards accepted are Mastercard, VISA, and Discover.

We accept payment by mail to the following address:

North Georgia College & State University
Office of the Comptroller
Dahlonega, GA 30597

To pay your account balance with Credit Card via BANNER Web, select the following options once logged in to BANNER Web: Student Services & Financial Aid…Registration…On-line Credit Card Payment.

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7. WHEN WOULD I BE CHARGED A LATE FEE?

Failure to make payment by the last day of the drop/add period for each semester will result in a late fee being charged to your account. The late fee is assessed at $6 per credit hour, for all hours enrolled.

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8. WHEN WOULD MY SCHEDULE BE CANCELLED?

Failure to make payment on your student account by the pre-registration deadline will result in schedule cancellation.

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9. IF MY SCHEDULE IS CANCELLED, WHEN CAN I RE-REGISTER?

You will be able to re-register on Registration Day for the semester. Please review the Academic Calendar for the dates for each semester.

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10. WILL I GET NOTIFICATION OF MY FEE PAYMENT DEADLINE?

After you register, please print your student invoice from BANNER Web. In order to print the Student Invoice, follow the selected options in BANNER Web: Student Services & Financial Aid…Registration…Student Invoice. Your Student Invoice message will give you the date of fee payment for the given semester. There will also be an e-mail sent a few days prior to the deadline for a reminder.

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11. RETURNED CHECKS

Redemptions of returned checks must be made by any legal tender other than a personal check. Payments must be made to the Business Office, Downtown Office Building, Room 203.

A service charge of $15 or 5%, whichever is greater will be charged to your student account for each returned check caused by negligence on the part of the maker.

Students with unresolved returned checks will have a hold placed on their account. The hold will prevent future registration and blocks receipt of official University transcripts. The hold will not be removed until the returned check and applicable service charge are paid in full.

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12. TUITION AND FEES REFUND POLICY

Students that drop a course during the drop/add period are entitled to 100% refund for that course and any fees that are applicable. Students that formally withdraw from the institution receive a pro-rated refund as described by the Board of Regents policy listed below.

Except for those institutions for which special refund policies have been approved by the Board of Regents, the policy for determining refunds to be made on institutional charges, and other mandatory fees at institutions of the System follows. (For the purposes of this section, "institutional charges" are as defined in the Statutory and Regulatory Citations Section 484B of the Higher Education Act of 1965, as amended, (Title IV, HEA) and 34 668.22).

The refund amount for students withdrawing from the institution shall be based on a pro rata percentage determined by dividing the number of calendar days in the semester that the student completed by the total calendar days in the semester. The total calendar days in a semester includes weekends, but excludes scheduled breaks of five or more days and days that a student was on an approved leave of absence. The unearned portion shall be refunded up to the point in time that the amount earned equals 60%.

Students who withdraw from the institution when the calculated percentage of completion is greater than 60% are not entitled to a refund of any portion of institutional charges.

A refund of all nonresident fees, matriculation fees, and other mandatory fees shall be made in the event of the death of a student at any time during the academic session (BR Minutes, 1979-80, p. 61; 1986-87, pp. 24-25; 1995, p. 246).

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13. REFUND CHECKS AVAILABLE

NGCSU has partnered with Higher One, a financial services company, to bring a new method of refund disbursement to campus. Beginning December 2006, financial aid and tuition refunds will be disbursed to NGCSU students via the Easy Refund Card. With the new Easy Refund Card, refunds will be delivered in the manner the students' choose-electronic transfer, debit card, or paper checks. We are very excited about this opportunity to provide students with a choice on how they wish to receive their refunds. To learn more about Higher One go to http://www.higherone.com/.

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14. HOW DO I CHANGE MY MEAL PLAN?

You can change your meal plan for any semester until the last day of the drop/add period. To change your meal plan, login to BANNER Web and select the following: Student Services & Financial Aid…Change Meal Plan Form. Once you submit your change, please give 48 hours for the change to occur on your student account.

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15. HOW DO I GET DETAILED INFORMATION FOR MY 1098-T TAX NOTIFICATION?

In order to get your detailed 1098-T tax information, you must login to BANNER Web and select the following: Student Services & Financial Aid…Student Records…Tax Notification. You will be mailed a 1098-T form during January of each year. For any detailed information, please review Tax notification on BANNER Web.

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16. WHERE DO I PAY MY NGCSU STUDENT LOAN?

All payments for NGCSU student loans are payable in the Business Office. A monthly billing invoice will be mailed to you for your payment.

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17. WHERE DO I PAY MY FEDERAL PERKINS STUDENT LOAN?

You may pay your Perkins Loan in the Business Office or mail your payment to Campus Partners. You will receive a monthly invoice from Campus Partners for your Perkins Loan.

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