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RETURN/REFUND Policy

Order Medical Reference Books Online Direct


Have you ever wondered how the Campus Connection orders books?

1) Faculty Members submit textbook requests for a specific course with estimated enrollment. The textbook is indicated required or optional at this time.

2) A Bookstore staff enters these requests in the textbook system for ordering. The bookstore estimates a buyback quantity for each book at this time (according to availability and use on campus). Lab books, workbooks, and books with new editions are excluded from this buyback list.

3) The Bookstore sends a "want list" to used textbook wholesalers for confirmation of availability. A "want list" is a list of textbook needs (title and quantity) to fulfill professors' requests. Wholesalers confirm quantity of what books are in stock and will create a bin for shipment later. A want list is sent numerous times to obtain as many used copies as available.

4) Bookstore will order remaining textbook quantities (minus buyback estimates and want list confirmations) from the publishers.

Great care is taken to supply the correct quantity of textbooks for a specific course. Unfortunately, the textbook business is very inexact. Shortages happen because of unexpected high class enrollment and course demand. The bookstore and faculty work together to fulfill demand.

BOOK BUYBACK

NGCSU Campus Connection extends a service to students by providing an opportunity to sell textbooks back (after the term ends). The bookstore acquires a wholesaler to provide this service. The wholesaler does two things:  

1) Buys textbooks for the bookstore (the estimated list from the professor requests).
a. Bookstore pays 1/2  of the new price, regardless if the book was initially purchased new or used.

b. Bookstore only buys textbooks requested by a professor for a requested course.

    2) Buys textbooks at a wholesale price.
    a. Price is determined by wholesale standards.  This includes supply/demand of a book and existing stock on hand.  Wholesalers have high costs of warehousing and losses (when books come out in new editions, old editions are worthless).

    b. Buys only the latest editions of textbooks.  Study guides and workbooks must be clean (no writing).

TEXTBOOK RESERVATION SERVICE (TRS)

NGCSU Campus Connection offers a service to reserve your textbooks for a term. The Textbook Reservation Service (T.R.S.) lets you get what you need, when you need it, with a minimum of hassle. You can eliminate the hassle of buying your books at the beginning of each term, and be at the front of the line for used books. After you have completed registration for the upcoming term, you can pre-order the books you will need for classes by filling out our reservation form. Your order is prepaid so that all you'll need to do at the beginning of the term is drop in and pick up your boxed order.

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